Shipping policy

IN-STORE PICKUP

Willing and able to visit us in person? Feel free to purchase your items online and collect them in store. Once your order is ready, you will receive an email confirmation.

Orders placed for in-store pickup must be collected within 12 months (1 year) of the purchase date.

Orders not picked up within this timeframe will be considered abandoned and may be returned to inventory without refund or store credit.

It is the customer’s responsibility to arrange pickup within the allotted timeframe. Extensions may be granted at management’s discretion.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes or cancel the order. Once shipped, the order must be received and returned according to our Return Policy, with return shipping costs being the responsibility of the customer.

FREE SHIPPING OVER $150

Orders totalling $150 or more before tax are eligible for free ground shipping within eligible areas of Canada. Ground shipping typically takes 2–15 business days, depending on your location. Simply select the Free Shipping option at checkout.

Some rural or remote locations within Canada are not eligible for free shipping. In these cases, reduced shipping rates will apply. If additional shipping charges are required, we will contact you before fulfillment. You may approve the adjusted shipping cost or cancel your order for a full refund.

If a return causes the remaining order total to fall below the $150 free-shipping threshold, the original outbound shipping cost will be deducted from the refund. This is in addition to any return shipping costs, which are the responsibility of the customer.

Free shipping is not currently available for orders shipped to the United States.

DELIVERY ESTIMATES

Delivery times provided at checkout are estimates supplied by our shipping partners and are not guaranteed unless otherwise stated.

If your order is time-sensitive, we recommend allowing a few extra business days for shipping time.

U.S. and international orders may experience additional delays due to customs processing, tariffs, or changing import regulations.

For expedited shipping options, please contact us at sportcosfs@yahoo.com before placing your order.

SHIPPING DELAYS & LOST PACKAGES

Shipping delays may occasionally occur that are outside of our control. If your package is delayed, please contact us and we will work with the shipping carrier to investigate.

Orders that are still in transit or under investigation are not eligible for a refund until the carrier has determined the status of the package. If a package is confirmed lost, we will work with you to provide a refund or replacement.

DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please contact us as soon as possible. We will assist with contacting the shipping carrier and investigating the delivery before determining the appropriate resolution.

INCORRECT ADDRESSES, REFUSED & UNCLAIMED PACKAGES

Customers are responsible for providing a complete and accurate shipping address and for accepting or collecting their shipment.

If a package is returned to us due to an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping charges may apply to have the order resent.

Original shipping charges are non-refundable in these circumstances.

DUTIES, TARIFFS & BROKERAGE FEES

Orders shipped outside of Canada may be subject to duties, tariffs, taxes, brokerage fees, or other import charges. These charges are separate from shipping costs and are the responsibility of the customer.

Customs requirements and charges vary by country. Please contact the applicable customs agency for information specific to your destination.

INTERNATIONAL SHIPPING

We ship internationally. Orders within Canada and the United States can be placed directly through our website.

For orders outside of Canada and the United States, shipping rates are not calculated at checkout. After your order is placed, we will contact you with the applicable shipping cost.

You will have the option to approve the shipping cost or cancel your order for a full refund before fulfillment.

You can also contact us at sportcosfs@yahoo.com before placing your order and we can determine the applicable shipping costs.

These shipping policies apply to both original orders and, where applicable, return shipments.

POLICY UPDATES

We reserve the right to update or modify this Shipping Policy as our shipping services, carrier requirements, costs, or other circumstances change. The most current version of this policy will always be available on our website.